Features

Everything you need to win, manage and share reviews

One UK-built platform that collects, filters, replies to and amplifies every customer review — so your Google ranking climbs while you get on with running the business.

Barista handing a coffee to a smiling customer in a busy independent café
3.2×
more reviews in 90 days
<60s
average AI reply time
98%
SMS delivery rate
UK
data hosting & support
Core platform

Six pillars of a five-star reputation

Reputiser bundles the six workflows local businesses actually use every week — no bloated enterprise features, no learning curve.

QR code review requests

Print QR codes for tables, receipts, packaging or shop windows. Every scan opens a mobile-optimised landing page that routes happy customers to Google and unhappy ones to a private feedback form — so you protect your public rating while still hearing what needs fixing.

AI-powered replies

Draft on-brand responses to every Google review in seconds. Reputiser's AI learns your tone of voice, references specific points the customer raised, and lets you approve, edit or auto-post — cutting reply time from hours to under a minute per week.

Negative-review filter

Ask customers how their experience went before they hit Google. 4- and 5-star ratings are funnelled straight to your public profile; 1–3 star ratings land in a private inbox where you can put things right before they become a public review.

Social sharing

Every new 5-star review is turned into a branded image sized for Instagram, Facebook, LinkedIn and TikTok. Approve, schedule or auto-publish — turning your happiest customers into a steady stream of social proof.

Reputation analytics

Track average rating, review volume, response time, sentiment and top keywords across every platform in one dashboard. Filter by location, staff member or time period to see exactly what's driving growth (or dragging it down).

Automated workflows

Trigger review requests from your POS, CRM, booking system or invoicing tool. Native integrations plus a Zapier bridge mean you set it up once and every completed job automatically becomes a chance for a new 5-star review.

Nine more tools built into every plan

Every feature below is included on the Starter plan upwards — no upsells, no per-user fees for basic access.

SMS & email campaigns

Send review invites over SMS or email with delivery rates above 98% and open rates that beat generic marketing tools.

Multi-location support

Manage every branch from one login. Roll-up scores at the group level, drill down to individual sites.

Team roles & permissions

Give managers, marketers and franchisees the exact access they need — no more shared logins.

Embeddable widgets

Drop your latest 5-star reviews onto your homepage, product pages or checkout in one line of code.

Real-time alerts

Instant email, SMS or Slack notifications the moment a new review lands — good or bad.

Mobile-first dashboard

Reply, approve and monitor from your phone. Native iOS and Android apps included on every plan.

White-label reports

Send branded monthly PDF reports to owners, head office or franchisees — automatically.

Review generation campaigns

Import past customer lists and run one-off bulk campaigns to lift your rating in weeks, not years.

UK GDPR-safe hosting

Data stored in EU/UK regions, ICO-registered processor, DPA available on request. No US data transfers by default.

How it works

Set it up in an afternoon, run it in five minutes a week

Most UK businesses go live the same day they sign up. Here's what the first fortnight looks like.

  1. 1
    Day 1 — Connect
    Link Google Business Profile, Facebook and any other platforms you use. Import past customers if you want a fast start.
  2. 2
    Day 2 — Brand
    Upload your logo, pick colours and let the AI learn your tone of voice from a few sample replies.
  3. 3
    Day 3 — Automate
    Connect your POS, CRM or booking tool so review requests fire the moment a job is complete.
  4. 4
    Day 4+ — Grow
    Watch new reviews land in the dashboard. Approve AI replies. Share the best ones to social. Repeat.

Built for the way UK businesses actually work

  • UK-based support team, real humans, no chatbot mazes
  • ICO-registered data processor, DPA available on request
  • GBP pricing with proper VAT invoices — no surprise USD charges
  • Data hosted in UK/EU regions by default
  • Free migration from BirdEye, Podium, Trustpilot Business or NiceJob
  • 14-day free trial, no card required, cancel anytime

Made for local businesses across the UK

From single-site independents to national franchise groups, Reputiser adapts to your workflow — not the other way round.

Independent cafés & restaurants

Table-side QR codes, staff leaderboards and one-tap review requests after every order.

Trades & home services

Automatic SMS follow-up when a job is marked complete in your CRM — turn every finished job into a review.

Clinics & dental practices

GDPR-safe patient-consent flows and templated replies that stay compliant with healthcare guidance.

Retail & e-commerce

Sync order confirmations from Stripe, Shopify or Square and time review invites for the moment the product arrives.

Property & lettings

Send review requests after viewings, completions or tenancy renewals — with branded landlord reports.

Franchise & multi-site groups

One login for head office, one for each branch. Compare, benchmark and roll up scores across your entire estate.

Plays nicely with the tools you already use

Native integrations plus a Zapier bridge to 6,000+ other apps. If you can automate it elsewhere, Reputiser can trigger from it.

Google Business ProfileFacebookTrustpilotTripadvisorYellZapierHubSpotMailchimpStripeSquareXeroWordPress
Common questions

Feature FAQs

Is it against Google's rules to filter negative reviews?+

No — Reputiser doesn't stop anyone leaving a public review. We simply ask customers privately first, then invite happy ones to post publicly. Unhappy customers can still leave a Google review at any time; you just get a chance to fix things first.

Do I need a website to use the QR codes?+

No. Every QR code links to a hosted Reputiser landing page branded with your logo and colours. If you do have a website, you can point QR codes there instead.

How does the AI know how to reply?+

It learns from your first few manual replies, your business description and a short tone-of-voice prompt. You always get to approve or edit before anything is posted — auto-posting is optional and off by default.

Can I import my existing customer list?+

Yes. Upload a CSV or connect your CRM and Reputiser will send review invites over SMS or email, respecting UK marketing consent rules.

Where is my data stored?+

In UK and EU regions on ISO 27001 certified infrastructure. We're a registered ICO data processor and provide a Data Processing Agreement on request.

Ready to see it in your business?

Start a 14-day free trial or book a 20-minute demo with a UK team member. No credit card, no long calls, no jargon.

14-day free trial No credit card Cancel anytime